Curtains: Made-to-measure curtains require a 50% deposit. Any alterations after the deposit may incur extra costs. Curtains are bespoke and non-refundable.
Cushions: Made-to-order or bespoke cushions are non-refundable. Any amendments or cancellations must be notified within 3 days of the order date. After this, cushions are non-returnable, and amendments may incur extra costs.
Sofas: Made-to-order sofas are non-refundable. Lead time: 8–10 weeks.
Gift cards and other bespoke items are non-returnable.

You may cancel your order before it has been shipped by contacting us with your order number.
If cancelling after shipping, you are responsible for return shipping costs.
You have 14 days from receipt to request a return.
Once you contact us to log a return, the item must be returned within 14 days, in “as new” condition, securely packaged in the original packaging.

Important:

We cannot refund items returned without protective packaging or items damaged in transit.
Shipping costs are non-refundable; original delivery costs will be deducted from your refund.
Use a recorded delivery service with adequate insurance.

Returns Address:
Returns, 1 Jackson Street, Birkenhead, CH41 5DJ, United Kingdom

Check items immediately upon receipt. Report faults or damages within 48 hours, including photos, via enquiries@cccointeriors.com.
You are responsible for arranging the return. Shipping costs for faulty items will be refunded up to the original delivery amount.
Items must be returned in original packaging and protected against damage.

Notify us within 14 days of receipt if returning a rug.
Rugs must be returned re-rolled, re-wrapped, and fully protected, including original cardboard ends and barcode.
Use a signed/recorded delivery service with insurance. Failure to follow instructions may reduce refund eligibility.

Exchanges are possible for defective or damaged items due to our error, subject to stock availability.
Personal damage is not covered.
Exchanged items are shipped once we receive your returned item.

Items marked as ex-display are sold as-is and non-returnable.
Sale items can only be returned for a credit note, unless faulty or damaged.

Items bought in-store can be returned within 28 days with a valid receipt, unused and in resalable condition.
Sale items: credit note only, unless faulty.
Faulty items must be reported within 7 days of purchase.