Yes, all cushions are handmade to order and non-refundable. We offer free fabric samples before purchase to ensure you’re happy with your choice. Each cushion is handmade to fit the specified filler size. We allow for seams, piping, and filler space when cutting the fabric, so the size shown on the product refers to the filler, not the finished cover. This ensures a perfectly full, luxurious cushion.

We recommend all our cushions be dry clean only.

Our handmade cushions are dispatched within 3 weeks of ordering. We don’t process orders over weekends, and you’ll receive an email with tracking details once your order ships.

Please note: courier delays are beyond our control once the order leaves us, but you can contact the courier directly using your tracking number.

We ship cushions across the UK, including items from our CCco Favourites, and Furninova sofas can also be delivered nationwide. Some furniture pieces, especially large or fragile items, are marked as collection only at checkout—please contact us for specific shipping enquiries.

We don’t currently offer international shipping, but you’re welcome to arrange your own courier or freight forwarder to collect from our showroom (please email us first to confirm).

If you select ‘collect from store’ without paying for delivery, we’ll email you when your order is ready for pickup at our Wirral showroom. If you chose this option by mistake, please contact us promptly to arrange delivery payment.

Our initial interior styling consultation starts from £150, depending on location and project scale. This includes an on-site visit and a follow-up in our Wirral showroom (service available in Wirral, Cheshire, and Merseyside).

Interior dressing costs vary based on the project’s scale and specification, so please get in touch for a tailored quote.

Please note: we do not offer full interior design services such as structural changes, architectural plans, or major renovations. For more information, see our services page.

You’re welcome to visit our showroom Tuesday–Friday, 10 AM–5 PM, and Saturday, 10 AM–2 PM—no appointment needed.

For consultations with our stylists (cushions, curtains, or interior styling), appointments are required and can be booked by phone, email, Instagram, website contact form, or in person.

In-store sales depend on stock availability. If an item needs to be ordered, there may be a short wait, and you’ll be notified when it’s ready for collection.

Yes! We offer:

- Finance through Ideal4Finance - find full details on our finance page.

- Payment plans for online purchases via Klarna, Clearpay, and PayPal Credit at checkout. You’ll get an order confirmation from us and payment details from the provider. All plans are managed by these third parties, so please contact them directly for any payment-related enquiries.

For any enquiries regarding collaborations please contact us via our Instagram or send us an email: enquiries@cccointeriors.com.